Select a question for more information about products, orders and customer support.
What does tessavryn offer?
Our collection focuses on home textiles, including cushions, throws, bed runners and textile wall hangings, with abstract and botanical patterns and coordinated colors.
Do cushions include inserts?
An insert is included only when the product listing expressly confirms it. Check the supplied contents before ordering and contact us if the information is unclear.
Where can I find dimensions and materials?
Review the individual product description. Images do not establish dimensions or fiber composition. If a detail essential to your purchase is missing, email service@tessavryn.com before ordering.
Will the colors match my screen?
Lighting and display settings can affect the appearance of color. Review the written description as well as the images. This does not remove your rights if an item is materially different from its description.
How should I clean my item?
Follow the confirmed care instructions for the specific product. Do not assume that it is machine washable, suitable for tumble drying or designed for outdoor use. Contact us if care information is unavailable.
How are textile wall hangings installed?
Check the listing and supplied instructions for product weight, mounting requirements and included hardware. Use fixings suitable for the product and wall type. Mounting accessories are included only when stated.
Where do you deliver, and what does shipping cost?
Available destinations, delivery services and charges are shown for your address at checkout. If your destination is unavailable or a charge is unclear, contact us before submitting payment.
When will my order arrive?
Use the estimate provided for your purchase, keeping order processing separate from transit time. There is no universal delivery period stated here. Ask before ordering if you require delivery by a specific date.
Can I change or cancel my order?
Email service@tessavryn.com promptly with your order number. What can be changed depends on fulfillment status and applicable cancellation rights. A request is not itself confirmation that fulfillment has stopped.
What if an item is damaged, incorrect or missing?
Contact us with your order number and a description of the issue. Include available photographs or tracking information where helpful. We will assess the concern and explain the appropriate next steps.
Can I return an item if I change my mind?
Any voluntary return period and conditions must be expressly offered for your purchase. No storewide voluntary return window is specified here. Mandatory cancellation and consumer rights apply independently.
What is the return address?
Return recipient: NEXT TECH COMPANY LIMITED.
FLAT/RM 47 BLK F 7/F WAH LOK INDUSTRIAL CENTRE 31-35 SHAN MEI ST SHA TIN NT.
Contact service@tessavryn.com before dispatch for order identification and handling instructions. Include your order reference and retain proof of sending.
Which payment methods are accepted?
Payment methods are available only when displayed at checkout for your order. Availability can depend on the destination, device, currency and payment provider.
How do I contact customer service?
Email service@tessavryn.com. Include your order number when relevant. Do not include passwords, full payment-card numbers, security codes or one-time authentication codes.
Need further assistance?
Send your question and relevant order details to service@tessavryn.com.